- $55* for FedEx Standard Overnight
- $49* for USPS Express Mail
- $22* for USPS Priority (weather permitting)
Your fish are shipped Monday, Tuesday, or Wednesday in top condition and great care is
taken in safe packaging. We do not feed the bettas we are
shipping the day before or day of shipping. This helps to
ensure that they will not have an issue and pollute their
shipping water. We also use conditioned water and we add
Ship Right
which is a complete water conditioner and fish calmer for
long distance shipping of tropical fish. Also guards against fish
diseases, while the calming additive reduces stress and fighting
among fish. Fish arrive in the highest quality and best overall health.
We do not package your order until right before shipping
occurs. The shipping address & return shipping address
are pre-printed. This helps speed up delivery and eliminate
shipping errors. Correct shipping addresses as well as telephone
numbers are critical to the safety of your fish, always double
check the address & telephone number that you submit with
your order. If you fail to submit a correct address or telephone
number we are not responsible for anything that happens with
your shipment. All orders must be signed for unless other
arrangements are made prior to shipping. All FedEx & USPS
Express packages will have a tracking number so you can see
where your bettas are at all times.
We guarantee live delivery** on FedEx Standard Overnight
(or higher) as well as USPS Express Overnight shipping only.
Live arrival guarantee applies only to shipments that are received
on the first attempt by the carrier. If someone is not present to receive
your shipment and it is either held at the location or redelivered the
live arrival guarantee is null and void. Shipments requested to be held at
the carriers facility are not covered by the live arrival guarantee.
Should an unfortunate situation arise where your fish are dead on arrival (D.O.A),
we will issue you a credit towards a future order (shipping excluded) or
replace the fish (shipping excluded) as we do not refund payments.
An email with a picture of the fish in the UNOPENED double bag is required
within 2 hours of arrival. Sorry, no exceptions.
We cannot be held responsible for D.O.A's due to carriers fault
or weather delays. We are not responsible for fish arriving
with "blown" or damaged fins. Each fish leaves here
in pristine condition (unless otherwise noted) and we cannot be
held responsible for damages occurring during transit. When your
fish leaves here they are alive and healthy. Unfortunately, we
have no control over how the carrier handles the shipment.
If you do have any issues with your fish other than DOA you must notify
us within 2 hours of receipt or lose the right for replacement.
If there is an issue with a specific fish in your shipment we must
have a photo emailed to us within 2 hours of arrival clearly depicting
your issue. Unfortunately, we cannot do anything unless we have this proof
due to prior unscrupulous buyers who go to great lengths to get something for free.
If for any reason you are unsatisfied with your shipment we will
gladly refund you your payment price minus the shipping charges.
You are responsible to ship the order to us in the same condition
it was received via the same shipping method you received it.
Once we receive the shipment and determine their condition
a refund will be issued in the same manner it was received.
We reserve the right to delay your shipment if necessary
due to inclement weather. We also may hold your shipment if
we feel the betta is under the weather and may not travel
well. During the cold winter months if we feel that the betta(s)
may not arrive safely with FedEx Standard Overnight we will
offer to ship via FedEx First Overnight or FedEx Priority
Overnight depending on your location at a minimal additional
cost. This way your shipment will not have to be subject to
any unnecessary delays.
We do not charge any handling fees or box fees ! Included
with shipping is a fully insulated styro box (yours to keep
! ) and a complimentary 40+hour heat pack (if necessary).
We will not ship without sending you the shipping date in
advance; upon shipping your package we will provide you with
the tracking number.
We take great care in packing our fish - We always ship in
appropriate packaging and use proper packing materials.
It is the responsibility of all recipients to have the proper
documentation if necessary (ie, Hawaii residents must have
the proper agriculture permits) as we will not be held responsible
for any packages returned due to you not having the proper
documentation. If your package is returned you will be responsible
for the cost of the return shipping as well as a $10 repacking
fee. If the fish are DOA on their return to us we will notify
you but we are NOT responsible.
In the event that a fish or pair has an issue on the day of shipping
we will send a replacement fish/pair of the same or greater value.
If you do not want a replacement sent please notify us
at the time your order is placed.
* Costs outside of Continental USA as well as areas not serviced by FedEx Standard Overnight
will be slightly higher. Please contact us for shipping quote. If you place your order and select FedEx Standard Overnight as your shipping method and this service is unavailable to your area we reserve the right to select a method and/or carrier to deliver your package at or near the cost you paid without prior notification . We will not refund the difference or ask you to pay the difference if such exists. If ordering from outside the USA please
contact us via email as we cannot process your orders through the shopping cart. Live arrival guarantee is not
available on International shipments.
** Sorry but no live delivery guarantee to areas with overnight
lows below 40F, tracking via here.
*** USPS Express mail may NOT be equal to overnight for remote areas.
You are responsible to check here for the Express Mail Service Commitments.
Be sure to use orgin zip code of 33414.
****Items (excluding fish) shipped via USPS Priority are shipped uninsured thus for any reason if the
shipment is not received we are not responsible. Buyers wanting to insure their shipments may do so
at a cost of as follows:
Insurance Fees
|
Insurance Coverage
Desired
|
Fee in Addition to Postage
|
|
$0.01 to $50.00
|
$1.30
|
|
50.01 to 100.00
|
2.20
|
|
100.01 to 200.00
|
3.20
|
|
200.01 to 300.00
|
4.20
|
|
300.01 to 400.00
|
5.20
|
|
400.01 to 500.00
|
6.20
|
|
500.01 to 600.00
|
7.20
|
|
600.01 to 700.00
|
8.20
|
|
700.01 to 800.00
|
9.20
|
|
800.01 to 900.00
|
10.20
|
|
900.01 to 1,000.00
|
11.20
|
| 1,000.01 to 5,000.00 |
$11.20 plus $1.00 for each $100 or fraction thereof over $1,000 in desired coverage
|
